What should I do if my order is approved but hasn't been shipped yet.

We usually ship orders 1-2 business days before the delivery date so that they reach you on time. In case your order hasn't been shipped within this time please contact our Customer Support so that we can look into it.

What if I miss my Roop Milan Stores order delivery.

Don't worry, the delivery person will try to deliver again on the next working day. 
You can also call the delivery person to get the latest delivery update.

How will I get my refund for returning an item I paid for using 'Cash on Delivery' mode.

For orders placed using 'Cash on Delivery' as the payment mode, refunds can be processed to your bank account via Immediate Payment Service (IMPS). 
You can update the details of the bank account where you would like to receive the refund while creating the return request for an item.

What are the payment options available.

Credit cards – We accept all credit cards
Debit cards
UPI/Google Pay/ PhonePe
Cash on Delivery

Is it safe to shop online if I make payment using Net Banking, Debit Card or Credit Card.

Yes. We process 100% Secure payments using the best SSL certificate so you will be able to buy safely and securely.
Also, we are using the most trusted payment gateways - Instamojo. Buy with confidence.

How do I receive my Order.

We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 1-3 business days depending on where you live. All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

Is it necessary to have an account to shop on Roop Milan Stores.

Yes, it's necessary to log into your Roop Milan Stores account to shop. Shopping as a logged-in user is fast & convenient and also provides extra security.
You'll have access to a personalized shopping experience including recommendations and quicker check-out.

Do I need to give my email ID and mobile number for registration.

Yes we will ask you for the details so that we can have your purchase delivered to you at your doorstep.

What to do if I forgot my password.

You can click on the 'Forgot Password' option when logging in, and the password reset link will be sent to you via email.

How do I place my order.

To place your order, follow these steps : 
Browse through our wide range of products until you find something you like. After you’ve Selected what you want, 
select the relevant size.Once you’re done, click the ‘Add To Cart’ or 'Buy Now' button
After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or 
confirm the order and click ‘Checkout’.
From there, you can either login to your existing Roop Milan Stores account or simply continue as a 'New User' and create one.
Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

How will I know that my order is placed successfully.

Once you successfully placed your order, you will receive a confirmation email with details of your order and your order ID. You’ll receive another email once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!